Automated Cells & Equipment is one of a very select group of FANUC Robotics’ Integrators across the United States. We are a FANUC Robotics’ Certified Servicing Integrator and our Service Engineers have completed the highest level of training and are Master Certified from FANUC Robotics North America.
The benefits to our customers include:
- Our Factory Certification provides improved customer satisfaction through assuring end-user customers receive prompt, qualified service consistent with the expectations of FANUC Robotics’ North America.
- Our Factory Certification assures you that our Service Engineers have met or exceeded the minimum safety training requirements in FANUC robot operations, programming, troubleshooting, maintenance, and preventive maintenance knowledge and capability requirements.
- Our Factory Certification also offers improved efficiency and repair speed through pre-approval to perform warranty repairs on FANUC Robotics’ products.
- Our Factory Certification offers all service functions (troubleshooting assistance, service, parts, etc.) by telephone for our customers 24 hours per day, 7 days per week during normal working hours and by an On-Call Service Engineer for after hours support.
- Our Factory Certification also means we maintain a minimum of three (3) FANUC Robotics Certified Service Engineers with one being a FANUC Robotics Master Certified Service Engineer. All of Automated Cells & Equipment service engineers are Master Certified.
- Our Factory Certification also means we stock a minimum of FANUC robot spare parts (Service “Crash Kits”) for emergency repairs.